Transparency and scholarly trust are our top priorities. Learn about our clear, student-first approach to digital purchase cancellations and refunds.
At EduPremium, we provide high-stakes educational material designed for immediate utility. Due to the digital nature of PDF downloads and study modules, our policy is designed to balance student satisfaction with the protection of intellectual property.
Note: Once a PDF file has been downloaded from your dashboard, the purchase is generally considered consumed and non-refundable, except under specific circumstances outlined below.
We offer a 48-hour satisfaction window from the time of purchase. If you find that the study material does not meet your expectations or does not align with the exam syllabus as described, you may request a full refund within this period, provided:
Once a single Mock Test in a series has been initiated, the entire package becomes non-refundable to maintain exam integrity.
Bundle deals or discounted promotional purchases are final sale and do not qualify for the 48-hour window.
Subscribers receive all updates for free. Previous version purchases are not refundable based on new version releases.
Submit a ticket via the 'Support' tab in your student portal within 48 hours of purchase.
Our system checks the download logs and material access status (usually takes 12-24 hours).
Once approved, the refund is processed to the original payment method within 5-7 business days.
Our support agents are available 24/7 to assist with policy questions.